Contact information
Contact Us - Scratch Arts Australia
We'd love to hear from you! Whether you have a question about your order, a product, or just want to say hello, our team is here to help.
Please read the information below to ensure your message gets to the right place as quickly as possible.
The Best Way to Reach Us:
Email: scratcharts.au@gmail.com
We monitor our email inbox diligently during business hours and strive to respond to all messages within 24-48 hours.
For Faster Help:
- Order Status & Shipping Questions: For the quickest answer about your order status, tracking, or shipping address changes, please check your order confirmation email or use the tracking link that was sent to you. Most answers can be found there!
- Order Questions: When emailing us about an order, please include your order number so we can assist you faster.
Our Hours:
- Monday - Friday: 9:00 AM - 5:00 PM AEST
- Saturday & Sunday: Closed (We may still respond to emails, but it may take a little longer!)
Please Note: We are a small team and do not offer phone support at this time. Using email allows us to serve all of our customers efficiently and ensure we have a written record of your request to provide the best help possible.
Other Ways to Connect (But for less urgent matters):
Follow us and send us a DM on social media! We love seeing your posts.