Frequently Asked Questions
Frequently Asked Questions
What is scratch art? Scratch art (also called scratch paper art or scratchboard art) is a creative activity where you use a pointed tool to scratch away a black coating on a specially coated sheet, revealing vibrant rainbow colours underneath. No painting or drawing skills needed — just follow the design and watch it come to life.
Who is scratch art suitable for? Everyone! Our kits are suitable for ages 8 and up. Adults love them just as much as kids — they're hugely popular as a mindfulness and relaxation activity, and make brilliant gifts for teens, parents, grandparents, and anyone who enjoys creative hobbies.
What's included with each scratch art sheet? Every individual scratch art sheet comes with the coated scratch art board and a scratching tool. Our Gift Bundle includes multiple designs and tools — perfect if you want to try a few different scenes or give as a gift.
Do I need any experience? None at all. That's the beauty of scratch art — the design is already printed on the sheet, so all you need to do is scratch within the lines. It's genuinely suitable for complete beginners.
How long does a sheet take to complete? It depends on how much detail you go into! Most people spend anywhere from 1 to 4 hours on a single sheet. Many customers tell us they lose track of time completely — which we take as a compliment.
Can I frame my finished artwork? Absolutely — and it looks stunning. Our sheets fit standard A4 frames, which you can find at any homewares or discount store. Finished pieces make beautiful wall art or heartfelt handmade gifts.
What are your shipping times? We ship Australia-wide. Orders are typically dispatched within 1–3 business days. Delivery times vary by location but are generally 3–7 business days for standard shipping. You'll receive a tracking number once your order is on its way.
Do you offer free shipping? Yes! We offer free shipping on orders over $99. Shipping costs for orders under $99 are calculated at checkout based on your location.
What is your returns policy? We want you to love your order. If something arrives damaged or isn't as described, please contact us within 14 days of receiving your order and we'll make it right. See our full [Refund Policy] for details.
I have more questions — how do I get in touch? We'd love to hear from you! Head to our [Contact page] and send us a message. We aim to respond within 1 business day.